NDIS Tips and Guides

Top Tips for Maximizing the Use of CareConnect

• Engage Participants Regularly: Encourage participants to submit feedback frequently. Use the built-in notification system to remind them weekly.
• Analyze Feedback Trends: Leverage the real-time analytics feature to spot trends and identify areas for improvement. Regular analysis can reveal actionable insights.
• Personalize Follow-ups: For non-anonymous feedback, ensure your team reaches out to participants to acknowledge their input and inform them of any changes made based on their feedback.
• Use Categorized Feedback: Guide participants to provide feedback in specific categories such as communication, care quality, and support responsiveness to gather targeted insights.
• Keep the App Updated: Always use the latest version of CareConnect to access new features and security improvements.

Guides for Effective Feedback Management

We've compiled a list of comprehensive guides to help you get the most out of your CareConnect app:

• How to Work Effectively with NDIS Providers – Official NDIS Guide
• NDIS Publications and Best Practices
• Partner Success Stories and Case Studies – Help Alliance
• What Supports are Funded by the NDIS?
• Provider Resources – NDIS Commission